What Score Do You Need to Pass ITIL V5 Foundation?

One of the first questions candidates ask when preparing for the ITIL V5 Foundation certification is:

What score do I need to pass the exam?

The good news is that the passing score is well known and achievable for most properly prepared candidates.

The Official Passing Score

The ITIL V5 Foundation exam consists of:

• 40 multiple-choice questions
• 60 minutes
• 1 point per question
• no negative marking

To pass the certification, you need:

26 correct answers out of 40

Which equals:

65%

In other words, you can answer up to 14 questions incorrectly and still pass.

Why 65% Doesn't Mean You're Ready

Many candidates think:

"If the exam requires 65%, then scoring 65% on practice exams should be enough."

In reality, this is risky.

A 65% score on a mock exam usually means some topics are not yet fully mastered. During the real exam, stress, time pressure, or a more difficult set of questions can easily lower your performance.

That is why aiming higher is strongly recommended.

The Score We Recommend Before Booking the Exam

At PrepaCert, we generally consider a candidate ready when they achieve:

• several mock exam scores above 80%;
• consistent progression;
• no major weaknesses in any domain.

The goal is not just to pass once but to demonstrate consistent mastery across the syllabus.

The Domains You Need to Master

A global score does not tell the whole story.

A candidate may score 80% while still having significant weaknesses in specific areas.

ITIL V5 Foundation preparation includes:

• Service Management Concepts
• Guiding Principles
• Four Dimensions
• Service Value System (SVS)
• ITIL Practices

Strong candidates perform consistently across all domains.

👉 If you are just getting started, visit our certification page:

ITIL V5 Foundation — PrepaCert

The Topics That Cause the Most Mistakes

Candidates rarely fail because they did not study enough.

The most common mistakes involve:

• Utility vs Warranty
• Incident vs Problem
• Problem vs Known Error
• Standard Change vs Emergency Change
• Service Value Chain activities

These topics deserve special attention during revision.

How Do You Know You're Really Ready?

The best indicator is not a single score.

Instead, evaluate:

• consistency;
• progression;
• domain-level performance;
• recurring mistakes.

This is exactly what PrepaCert helps you measure before scheduling your certification exam.

Go Further

For a complete preparation strategy, read:

👉 How to Pass ITIL V5 Foundation on Your First Attempt?

It explains the preparation process and the most common exam traps in detail.

Conclusion

To pass ITIL V5 Foundation, you need:

✅ 26 correct answers out of 40

✅ a score of 65%

However, we generally recommend reaching at least 80% across several mock exams before booking your certification.

This safety margin significantly increases your chances of passing on the first attempt.